We live in a digital world, and despite that, customers prefer phone support when they have to reach out to the customer service call center. The familiarity and intimacy of communicating on the phone with real humans build trust between the customer service agent and the customer. However, for many new and growing companies, it is challenging to manage phone support. Even though it is an excellent way to help customers, it can be time-consuming.

In addition, it can be a challenging task to measure support channels and is not very affordable. So, if you wish to offer your customer the best after-sale support, you must invest in call center software.

RingCentral
It is a cloud-based solution with complete CRM integration and omnichannel support. RingCentral focuses on agent management software, robust supervisor tools, and skill-based call routing. Since it is designed for the cloud and in the cloud, it overcomes issues that other call center software typically encounters in an attempt to update legacy systems. 

RingCentral has a large app gallery. It implies that you can incorporate it with almost all your presently used tools. Further, you can use it to create a tailored experience by integrating a unified communication solution, workforce optimization, and cloud contact center into a single software, thereby streamlining customer service call center management .  Consequently, companies can direct their efforts toward top-notch customer engagement.

They have a varied pricing model – ultimate, advanced, and entry. So, you can browse the services, compare them to your needs, and find one that suits the business. The tool can be helpful for both large, small and mid-sized companies. 

One of its most likable features is the Workforce Optimization Pro. You can use RingCentral to pick calls for review, manage timelines, and build schedules. All of this and its performance management dashboard make RingCentral one of the best call center software.

Zoho Desk
Zoho Desk is a CRM, website builder, help desk manager, and more. However, not many know that it is also one of the best customer service call center   software. Like its other offerings, its contact management software is also cloud-based. It comes well-integrated with all products from the Zoho ecosystem and is user-friendly.  

Those acquainted with other Zoho Desk products will find using, maintaining, and implementing the software simple and straightforward. In addition, you can conveniently leverage the tight integrations between the offerings to ensure a superior agent and customer experience. Please remember accessing call center capabilities with Zoho Desk will require an Enterprise or Professional plan. Its Standard plan starts at $20 per user per month, the Professional plan at $35 per user per month, and the Enterprise plan at $50 per user per month.

Channels
Previously known as CrazyCall, Channels is one of the best customer service call center tools. It is a cloud-based software that can be monitored and controlled directly via the app. You can make calls with the click-to-call browser extension or an automatic dialer.

Channels lets you route outgoing calls via local phone numbers. It heightens the sales call response rate, and call recording is its standard feature that helps you keep a tab on the agent results. Reporting is another excellent feature enabling you to analyze and organize calls and assess the success rates.

Instead of offering general client or customer support, channels work to be a better sales-calling platform, particularly by boosting ROI and increasing conversions. Some of its top features include 30 days of call recording, live chat integration, free incoming calls, eCommerce integration, and IVR. 

Freshdesk
Erstwhile known as Freshcaller, Freshdesk’s customer service call center software is best suited for smaller businesses. It is evident from its pricing structure and almost a giveaway from the limitations. But, Freshdesk provides the clients with various features, even in its lowly priced plans.

In their lowest tier Omnichannel plan, you get all the features under their basic Growth plan. Some of the top features include 2000 inbound call minutes per month, call recording, and voicemail with transcription. In addition, you can also get messaging, social media, and email contact options. Beyond this, it has several other attributes like ticket management, chatbot plus analytics, AI-assisted customer solutions, multilingual support, call reports, automation for call routing, and a knowledge base for your customers. The omnichannel pricing ranges from $29 to $99 per month per user for annual billing. 

Even though Freshdesk is one of the feature-intensive tools, the bot sessions and incoming call minutes have 5000, 3000, or 2000 minutes per month capping.

Five9
It is a comprehensive call center tool that lets you manage sales and customer support via its dashboard. Beyond the usual features, Five9 also has a predictive Artificial Intelligence that boosts team efficiency. So, when there is a spike in inbound calls, agents that typically cater to the outbound calls will take care of the excess workload and contrariwise. Multiple features and settings come with this, and each of them helps with bettering the efficiency.

What’s more? Five9 integrates with other significant CRM tools like Oracle, Zendesk, and Salesforce. 

So, these are the top five best call center solutions. Before choosing a particular center software, lay down your needs and compare them with the brand’s offerings. It will help you find suitable software for your business.